Refund Policy

Introduction

This Refund Policy explains how SEEQUR handles cancellations, refunds, reschedules, failed payments, packages, and related support requests.

Our goal is to keep the policy simple, fair, and transparent for both Seekers and Experts while respecting the time reserved for confirmed sessions.

Single Session Cancellations

For standard single-session bookings, cancellation timing is calculated from the scheduled session start time.

If a Seeker cancels 24 hours or more before the scheduled session, the booking may be eligible for a 100% refund, subject to payment status, gateway processing, and platform verification.

If a Seeker cancels less than 24 hours before the scheduled session, the booking may not be eligible for refund because the Expert’s time was reserved for that session.

• 24 hours or more before session: may be eligible for 100% refund
• Less than 24 hours before session: usually non-refundable
• No-show by Seeker: usually non-refundable
• Refund eligibility may depend on payment status and platform review

Expert Cancellations or Unavailability

If an Expert cancels a confirmed session, is unavailable, or is unable to conduct the session due to reasons attributable to the Expert, SEEQUR may help the Seeker with rescheduling, refund processing, or another suitable resolution.

The final resolution may depend on the reason for cancellation, payment status, Seeker preference, Expert availability, and platform review.

Reschedules

Seekers and Experts may be allowed to reschedule sessions depending on the platform flow, session timing, Expert availability, category, and applicable policy shown during booking.

Rescheduling is not guaranteed and may be limited close to the scheduled session time. If a reschedule is not possible, cancellation and refund rules may apply.

• Reschedule availability may vary by Expert and session type
• Late reschedule requests may not always be accepted
• Confirmed reschedules replace the original session timing
• Repeated reschedule misuse may be restricted

Packages and Bundled Sessions

If a package or bundled session plan has not been used at all, it may be eligible for a 100% refund depending on payment status, gateway processing, and SEEQUR review.

If one or more sessions from a package have already been used, the package may become non-refundable because the package has already started being consumed.

Package refund requests may require review of booking history, session usage, payment records, promotional discounts, and applicable package terms.

• Unused package: may be eligible for 100% refund
• One or more sessions used: usually non-refundable
• Discounted package pricing may affect refund handling
• Exceptional cases may be reviewed by SEEQUR support

Late Cancellations and No-Shows

Late cancellations and no-shows may not be eligible for refund because the Expert’s time, calendar slot, and preparation may already have been committed to the confirmed session.

A Seeker may be treated as a no-show if they do not join or attend the session within the allowed time window, depending on the session mode and platform policy.

• Late cancellation below 24 hours: usually non-refundable
• Seeker no-show: usually non-refundable
• Expert no-show: may be eligible for resolution
• Technical issues may be reviewed case by case

Technical Issues

If a session is affected by platform-side technical issues, payment gateway issues, meeting access issues, or other technical failures, SEEQUR may review the situation and help with rescheduling, refund processing, or another appropriate resolution.

Users should report technical issues as soon as possible with screenshots, timestamps, booking details, payment references, or other relevant information so the issue can be reviewed properly.

Failed Payments and Duplicate Charges

If a payment fails, is deducted but not confirmed, or appears as a duplicate charge, SEEQUR may coordinate with the payment processor or gateway records to verify the transaction status.

In many cases, failed or pending payments may be automatically reversed by the payment provider or bank according to their own timelines. SEEQUR may not be able to control bank or gateway reversal timelines.

• Share payment reference or transaction ID when available
• Bank or gateway reversal timelines may vary
• Duplicate charges may require gateway verification
• Booking confirmation depends on successful payment status

Refund Processing Timelines

Approved refunds may be processed back to the original payment method or another supported method depending on payment processor rules and platform configuration.

Refund processing timelines may vary depending on the bank, card network, payment gateway, wallet, UPI provider, or other payment channel involved.

• Refunds may be processed to the original payment method
• Gateway and bank timelines may vary
• Refund approval and refund credit are separate steps
• SEEQUR support may share available refund status where possible

Non-refundable Items and Exceptions

Certain amounts may be non-refundable depending on payment gateway charges, taxes, promotional discounts, administrative costs, completed services, used sessions, late cancellations, no-shows, or specific terms shown during booking.

SEEQUR may review exceptional situations case by case, but exceptions are not guaranteed and should not be assumed unless confirmed by SEEQUR support in writing.

• Used sessions are usually non-refundable
• Late cancellations may be non-refundable
• No-shows may be non-refundable
• Gateway charges or taxes may not always be reversible
• Exceptions require platform review

Refund Policy Abuse

SEEQUR may restrict refunds, cancellations, reschedules, or platform access if a user repeatedly misuses refund rules, makes false claims, abuses Experts, creates payment disputes in bad faith, or attempts to manipulate booking or cancellation flows.

SEEQUR may also investigate suspicious refund patterns, fraudulent payments, chargeback misuse, or behaviour that harms Experts, users, or platform trust.

Contact Us

For refund, cancellation, package, failed payment, or duplicate charge questions, please contact SEEQUR support with your booking ID, payment reference, session date, Expert name, and a short explanation of the issue.