Privacy Policy

Introduction

SEEQUR is built around trust, privacy, and access to expert guidance. This Privacy Policy explains how we collect, use, protect, and manage information when Seekers, Experts, visitors, and partners use SEEQUR.

We aim to make this simple and clear. Privacy should not feel like a hidden process — it should feel like part of the product experience.

Information We Collect

Depending on how you use SEEQUR, we may collect information such as your name, email address, phone number, profile details, category interests, booking details, session preferences, communication records, support requests, reviews, and basic device or usage data.

For Experts, we may also collect professional details, credentials, identity documents, verification documents, availability, pricing, payout preferences, and content submitted for review or publication.

• Account and contact details
• Profile and preference information
• Session, booking, and communication activity
• Expert verification and professional information
• Payment metadata and support records

How We Use Information

We use information to create and manage accounts, match Seekers with relevant Experts, process bookings, support sessions, verify Experts, manage payments, improve safety, respond to support requests, and make SEEQUR easier to use.

We may also use limited information to send important service updates, booking reminders, policy notices, security alerts, and platform communications.

• Create and secure accounts
• Support search, booking, and session flows
• Verify Expert profiles and credentials
• Process payments and payouts through approved partners
• Improve platform quality, safety, and reliability

Public vs Private Information

Some Expert information is intended to be public once approved, such as profile photo, professional title, verified expertise, overview, languages, public profile content, and approved resources.

Private information such as identity documents, internal contact details, payout details, and supporting verification documents is not displayed publicly.

Sessions and Communication

SEEQUR may process session-related information to help Seekers and Experts manage bookings, reschedules, cancellations, reminders, notes, support queries, and session activity.

For in-person sessions, certain details may be shared only when necessary to conduct the booked session safely and practically.

Payments and Financial Information

Payments, refunds, invoices, payouts, and related transactions may be processed using trusted third-party payment partners. SEEQUR may store transaction references, booking status, payment status, invoice details, refund status, and payout records needed for platform operations.

Sensitive payment information such as full card numbers or banking credentials should be handled by authorised payment processors, not displayed publicly, and used only for payment or payout purposes.

• Booking and payment status
• Invoice and transaction references
• Refund and payout records
• Platform fees and settlement details

Cookies and Analytics

SEEQUR may use cookies and similar technologies to keep the platform secure, remember preferences, understand site usage, improve performance, and support analytics.

Where required, users may be given options to manage cookies or tracking preferences according to applicable law.

When We Share Information

We do not sell personal information. We may share limited information with service providers, payment partners, verification partners, hosting providers, analytics tools, support tools, or legal authorities when required to operate SEEQUR safely and lawfully.

Information shared with Experts or Seekers is limited to what is necessary for discovery, booking, communication, and session fulfilment.

Data Retention

We keep information for as long as needed to provide SEEQUR services, meet legal or tax requirements, resolve disputes, prevent fraud, maintain records, and improve platform safety.

Some records, such as invoices, transaction references, support history, verification logs, and compliance information, may need to be retained even after account closure where required by law or legitimate operational needs.

Your Rights and Choices

You may request access, correction, update, or deletion of your personal information, subject to verification, legal requirements, platform safety, and operational limitations.

You may also update many account details directly from your dashboard, manage notification preferences, or contact SEEQUR support for help.

• Access your information
• Correct or update details
• Request deletion where applicable
• Manage communication preferences
• Contact support for privacy requests

Children’s Privacy

SEEQUR may support academic and guidance-related needs involving younger users, parents, or guardians. Where minors are involved, appropriate parental or guardian involvement may be required depending on the service, age, and applicable law.

We do not intend to knowingly collect sensitive information from children without appropriate consent or lawful basis.

Contact Us

If you have questions about privacy, personal information, or your rights on SEEQUR, please contact us.